Frequently Asked Questions

Frequently Asked Questions2019-04-18T14:09:04+00:00
What is your return policy?2019-04-18T04:37:14+00:00

Our goal at Freedom Frames LLC is to ensure that each and every customer is 100% satisfied with their purchase.  If for whatever reason you are not, we want to make it right!  Please contact us so we can help resolve whatever concerns you might have.  If you do have to return your product, we will be happy to make arrangements.  Please keep the following in mind when making a return:

  • Returns are accepted within 10 days of you receiving your purchase.

  • You will need to contact us to obtain authorization to return any product.  If your return is approved, you will be given a Return Merchandise Authorization (RMA) number.

  • Write the RMA number given to you on the invoice that was shipped with your items.

  • Ship the product back in it’s original box, including all packing material.

  • Include original invoice and RMA number.

  • Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

  • Send pre-authorized (must have valid RMA number) returns to: Freedom Frames LLC, PO Box 82, Palmyra, VA 22963

  • All returned items must be in new condition, shipped in their original box, and must include all packing material, instructions, and invoice.

  • Freedom Frames LLC is not responsible for personal items left in returned merchandise.

  • Defective items may be exchanged at our discretion for the same model or equivalent model.

  • RMA numbers are valid for 14 days from time of issue.

  • Freedom Frames LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

  • Shipping charges will not be refunded.

  • Refunds will be made back to the credit card of purchase and should appear on your credit card statement within 7 business days of the refund.

Do you do any custom work?2019-04-24T22:43:30+00:00

We are  more than happy to discuss any customized feature, wood grain or finish in which you may be interested. If we are able to assist with your custom request, pricing will be quoted per job.

Can you use a mat with your frames?2019-04-24T22:44:46+00:00

Both the Ambush and Sentinel have an 11×14 opening to accommodate pictures, art, mirrors etc. The use of a mat to allow smaller pictures is also an option.

How are your frames made?2019-04-24T23:10:06+00:00

All of our frames are made by hand with MOSTLY domestic hardwoods.

What is the shipping time to receive one of your products?2019-04-18T04:30:52+00:00

We have many of our Freedom Frames in stock.  If your ordered product is in our inventory, your product will ship in 7-10 business days. Because of demand, we may have to build your product at the time you place your order. If this is the case, your product will ship in 15-20 business days. We ship all orders by UPS Ground which takes 3-5 business days for delivery to most U.S. addresses.  Currently we do not offer expedited shipping.

How do I install my freedom frame?2019-04-24T23:12:32+00:00

We are more than happy to answer basic installation questions.  For installation of the Sentinel, we may refer you to a professional carpenter, depending on your question.  Please feel free to contact us.

Can I install these frames myself?2019-04-18T04:22:03+00:00

Ambush Series

The Ambush Series frame is designed for simple installation, mounting to an existing wall stud.  Installation will require (2) wood screws (one high, one low) which penetrate your wall stud at least 1 & 1/4″ (screws not included).  We recommend using a stud finder as a part of this process.

Sentinel Series

We recommend that you have a professional install the Sentinel Series Freedom Frame as it does require cutting out part of the wall covering (such as sheet rock) during installation.  If you prefer to do this on your own, step-by-step instructions are included to guide you through the process.  Mounting screws and other mounting hardware is not included.  Please note that Freedom Frames LLC is not responsible for any direct or consequential damage to the frame, to the wall or the home into which it is being installed.

Will your frame accommodate any handgun?2019-04-24T23:15:48+00:00

The Ambush series Freedom Frame uses a 9/32″ Coated metal post over which your pistol fits.The size of this post means that the ambush will house pistols from a 32 caliber and up including revolvers (with a barrel length up to 3″). The Sentinel has a more diverse delivery system and will house ANY pistol up to 11-3/4″ as well as a compact second pistol stored above.

Do these frames provide firearm security?2019-04-24T23:21:32+00:00

Absolutely not!  Any weapon stored in a Freedom Frame is instantly accessible by anyone simply by raising the sliding art panel. There are no locks or other weapon security features included with Freedom Frames. These frames provide concealment only. A child lock is available upon request. Like all other lock it is NOT tamper proof.

Other Questions?

Didn’t get your question answered here?  Well, we’d be more than happy to answer whatever questions you might have. Just contact us today!